Rachel Schellie

Review of Sundance Chevrolet

Unfortunately I have not had the best experience a...

Unfortunately I have not had the best experience at Sundance. I bought a 2012 Jeep Compass a little over a month ago and instantly started noticing water built up in the back seat on the floor. After informing my sales person of the problem, I took a couple of weeks to make sure that nothing had been spilled, no windows left open, etc. After continuously noticing water buildup after rainfall, I had the vehicle looked at to see what exactly was wrong. Two different seals on the right side need to be replaced on my vehicle totaling over $300 all together, before I've even made my first payment! Again I called my salesperson who only offered me the 15% off parts and service (given to all people who buy used cars for the first month) I am very disappointed by the lack of understanding and service from Sundance, as I feel this is not my fault and the vehicle was sold to me in this condition without my knowledge. I don't expect a lot, as I understand accidents and mistakes are made, but I at least thought that Sundance would own up to this error, and replace these seals to keep a customer coming back. Doubtful that I will go to Sundance for any further service after this unfortunate situation, unless something can be resolved. I would appreciate the opportunity to speak with a person of management to see if we can reach a mutual agreement as far as getting this problem fixed.

UPDATE: Called Sundance Service to set up the appointment and was told by service that they had no idea why Cody would have ME call them and that I would receive a call back by the end of day to set up an appointment to get the leak fixed. NEVER received a call back, already have an appointment somewhere else, taking my business elsewhere. Buyer beware! Service is great until they make a mistake that they don't want to pay for. TERRIBLE after the sale customer service.