Ordered an italian wrap. 15 minutes later they tel...

Ordered an italian wrap. 15 minutes later they tell the manager they have no wraps. She sends someone to the grocery store to purchase wraps but neglects to tell us the situation. We ask the cashier and she says they're working on it. But not really, that person is still not back from the store. Long story short we waited for almost an hour and received our money back but no compensation. The guest service recovery was not existent. I would never go there again.