I bought a 2009 Mercedes-Benz E350 from Kia of Anc...

I bought a 2009 Mercedes-Benz E350 from Kia of Anchorage. Asonte did a good job as my sales person. The car was listed at $14,999. NADA value was $13,075. I offered the NADA price. Justin ignored my offer and ignored the fact that I was pre-approved from CU1 with a interest rate of 2.45. He came back and declined my offer and said it's a Mercedes, they are never selling at the NADA price because of their name. The car was being sold as is. Car had small dents, scratches, service was due and windshield needs to be replaced. I told him what was wrong with the car and I told him I'm not going to buy the car. He told me they got other people wanting to buy the car. I offered to take the car at asking price if they would service the car and replace the windshield. Justin agreed. Waited 30 min and Justin came back and told me he has to run my credit in order to finish the deal. I told him I'm already pre-approved the second time but he said he needed to run it so I said ok.

After another hour, James comes and greet me and advised me it'll be 15 min before he can see me and get me out with the car. Asonte took the car to detail because all the car detailer left for the day. I finally went to see James and sat down with him. Started signing paperwork to realize that they ignored the fact that I was pre-approved for CU1. They got me approved with Alaska USA for $22,xxx at 4.9 interest rate. They included life time oil change, extended warranty and other things I didn't want which total to $22,xxx. I refused to sign and advised James that I made it very clear I was pre-approved at CU1 with a better rate. James walked out the room to go talk to Justin and came back and said he'll resubmit the seal to CU1 but we won't get anything until Monday. I was upset as my credit took another hit and they didn't listen. I refused the extended warranty and life time oil change and the other things they wanted to sell me. I signed the deal for just the car and what they owe me. I was able to take the car home.

Monday comes and I called CU1 and they advised they never received any deal from KIA. So I advised CU1 that I'll bring what I got from James to them. I went to CU1 on my lunch and they told me they can't finance the car because the car is over it's NADA price. They will also need the dealers NADA sheet. I called and left James a VM about the two issues. I didn't get a response so I got a hold of Asonte and he advised he'll let James know. James called me back and advised me to go see him when I'm off.

Went to go see James and he advised he got some good news. He's willing to sell the car at NADA value for me. I told him that's great and if that was the case I'll like to get the extended warranty. James added the extended warranty and helped reduce the cost on a few things. CU1 was able to finance the car and I'm happy.

Overall James and Asonte was very helpful. I wasn't impressed by Justin because he ignored my offer, ignored that I was pre-approved and told me false information that Mercedes always sell above their NADA prices.

Its been a week and I have not yet gotten a call from the service team to set up a schedule to replace the windshield and maintenance. I'll be calling them Monday to see what's the process is for what they owe me.