My husband and I recently sold our home in Decatur...

My husband and I recently sold our home in Decatur, GA, with Laura Brookshire, one of the agents in the KW Decatur office. Unfortunately, Laura made a serious error in judgment which ended up costing us dearly financially. At the time we signed the listing agreement, Laura had made a recommendation for the listing price for our home. We relied on her recommendation because we believed her to be an expert with a lot of experience in the Decatur real estate market. Our reliance on her expertise turned out to be misplaced and resulted in our great financial detriment.
Our house went under contract within 2 days of listing. We were thrilled about that, but we soon found out that the house was severely underpriced. Not long after it was listed, our neighbors alerted us to the fact that our house was listed too low, but it was too late by then, because the house was already under contract with the buyer. We ended up having to consummate the sale to avoid breaching the contract with the buyer.
Laura had not properly taken into account a recent comparable sale that should have alerted her to list the house for $50,000 more than the list price she recommended. We later obtained an appraisal which confirmed that fact. We could have sold our house for at least $35,000-$50,000 more than we did, especially considering the fact that the Decatur City school district is very desirable, and there is a very low inventory of houses here which makes it a strong sellers market. Laura should have ordered an appraisal before recommending a list price, which would have avoided this situation.
To make matters worse, neither Laura nor her broker were willing to own up to the mistake, and were very defensive and dismissive of our concerns. I definitely would not recommend using Laura Brookshire or Keller Williams because of this negative experience. My advice to anyone considering hiring Laura as their agent is to seek help elsewhere, or obtain an appraisal and do all your own research rather than rely on her expertise.