Kiersten Johnson

Review of Poughkeepsie Social Security A...

Probably some of the worst customer service I have...

Probably some of the worst customer service I have ever experienced. Due to Covid, everything has been changed to mail in business. I ve been waiting 6 months for my new social security card trying to get my name changed, and have received absolutely nothing in the mail. When I called, they just told me to keep calling back. Eventually, they said they had lost my application or it was still sitting in the mail room, and I should send in another one with my marriage certificate a second time. Here I am waiting a second time, I call to check the status of the card, and I speak with one of the rudest men I have ever spoken to. He offers no help at all, tells me to call back in two weeks, and hangs up on me. I try calling back two weeks later and no one picks up the phone. Just left on hold forever. My friend used the Danbury office and had her new card back in 7 days. Well mine is going on 7 months and no one in this office seems competent enough to provide service to the public. I m very disappointed and frustrated. Covid has changed things for sure, but somebody isn t doing there job here. It s plain to see.