I had been going to Miss Kitty's for almost 4 year...

I had been going to Miss Kitty's for almost 4 years now to have my cocker spaniel groomed, but unfortunately, this was the last.

I had begun to notice things going downhill over the last year. Prices increased, good groomers left, new groomers were subpar, and the overall consistency of service and haircuts had been a miss.

My last visit, the groomer cut my dog's stomach in multiple places, and she was bleeding when I picked her up. Not only is this extremely alarming, but the customer service was frankly terrible. They called me to let me know my dog was ready, 8 hours after I dropped her off, and when I arrived she wasn't even cut and was locked in a crate. I had to wait 45 minutes for her to be ready. Obviously, I was most concerned about the cuts along her stomach, but to make matters worse, the haircut was choppy and uneven, and one set of eyelashes were cut off, the others still there. All this and I was still asked to pay full price... nearly $100 after tip for a 20 pound dog!!

Needless to say, I am relieved I have found a new groomer that exceeds my expectations and is $20 cheaper- a nice bonus! A groomer that genuinely care about the comfort of your animal- something I never really felt was important at Miss Kitty's.