We came at 9am for xray on my mom's wrist that too...

We came at 9am for xray on my mom's wrist that took 2.5 hrs until done. Then we were told to go to fracture clinic for casting since the doctor in the minor injuries won't arrive till 2pm. So we went to fracture clinic and was told to wait since we came from emerg and people with appointments will go first. That was 11:45am. The helpdesk nurse did not even gave us any ticket no. and did not take my mom's name saying they already know about her. To make story short we waited until we are the last patient and that was 4:30pm. What a disappointment! We even asked her if we can just do an appointment but was told just to wait??? Will not even tell us when my mom timewise will be served! What added the insult to injury is that other emerg patients that came after us about 8 of them were served before us. What a mismanaged clinic! So disappointed especially this is my 1st time coming to these hospital. Like there was only the 2 of us left in the waiting room and no one came to us telli g us its our turn as they all went home except for the casters/doctors inside. This is actually 0 as in zero star but i cant do it here. WORST hospital in GTA in service!