I *really* want to give them 5 stars, but a couple...

I *really* want to give them 5 stars, but a couple of recurring issues with the room prevent my doing so. The worst of which was a non-functional A/C unit which made the room a stifling sauna unless the balcony door was opened. I requested a maintenance visit, but it either went unnoticed or was completely ignored. Temps here in March are only 15C/65F, so I can't imagine what this room will be like in August. The property is nice enough. The staff has been exceptionally attentive. A handwritten welcome note and hand made chocolates were also a very nice touch. The food and drink in the bar was quite good, as was the service.