Marisa Cuccia

Review of Grace Bay Club

The Grace Bay Club is a nice property. They have a...

The Grace Bay Club is a nice property. They have a large beachfront and the workers are mostly friendly. There is a variety of room categories and we are staying in a junior oceanfront estate suite in the estate ultra luxury building of which there are two buildings like this. The suite is nice but there is no desk or in suite seating except for one chair. The other issue is that it is supposed to have an oceanfront view and it unfortunately does not due to palm trees which are right outside the terrace and block abput 60% of the view. This seems to be a common problem and complaint as there are mature trees and foliage and they are unfortunately placed too close to the terraces. We asked if they can switch our room for at least part of the stay so that we can enjoy a full ocean view that we had been expecting and looking forward to. We are here for 11 nights but they said they cannot honor the request. This is disappointing because our room category is supposed to have a full oceanfront view and some of the rooms in this junior estate category have the view but many do not. So be aware when you book that you may not get exactly what it states and they won t fix it. Also, if you look at the video online it shows the junior estate residence but doesn t say that the bedroom and view may not be quite like the picture. Our suite does not have a canopy bed as shown in the video and it does not have the beautiful full ocean view. We booked with Amex Centurion and will be in contact with them shortly to address these issues.