Steve Parkinson

Review of Midland Mitsubishi

Very poor customer service. Sold a car to Midland ...

Very poor customer service. Sold a car to Midland Mitsubishi on the 7th February after sending off signed paperwork, paying them the difference between sale price and finance owing and been told they have made full payment to the finance company.
No contact has been made from Midland Mitsubishi since that date.

The car was collected by tow truck (good bloke) on the 11th February. After contacting the finance company on the 13th to obtain a letter of closure they advised they had not received any payment. Over the next week or so after multiple emails to the sales guy, along with multiple calls to MM and leaving a bunch of messages and receiving promises of return phone calls i was at a loss. I left it for another couple of days, still no response from MM and still nothing paid to finance (meanwhile payments have come out and I couldn't cancel insurance). After a last chance phone call to MM before reporting the car stolen i was told that they dont know what has happened but will get someone to look into it and call me back.
Whilst the finance has finally been paid (21st Feb) I had still not heard anything from MM. For a company who advertises their pride in "outstanding customer service" I have no idea how they managed to turn a simple sale into a big headache.

Exercise caution when dealing with these guys.