Emmie Klack

Review of Gateway Toyota ,Inc.

I went in for a test drive (on Friday) and wasn't ...

I went in for a test drive (on Friday) and wasn't planning on buying a suv until I had cash to buy it, which would be shortly and this was told to the salesman...the next thing I know I put a deposit down and then sent to finance. I knew I wouldn't be able to finance and I told them this. I got a call Mon and financing said they are having issues securing a loan...they asked for more of a deposit or for a co signer....I said no to both as this was not a option and I was told I'd get a call back Tuesday. There was no call Tuesday (I got a call the following Tuesday after I put this review on)and they put the car back for sale which I wasn't upset about as I knew I wouldn't qualify. I had to email and text the salesman Wed and Thur to request my deposit back and finally got it back. There was a lack of communication which didn't sit well with me. If I had received a call saying the sale wouldn't go thru and my deposit would be refunded I wouldn't have been so upset. It is too bad it turned out this way but I can't purchase a vehicle from a place that doesn't communicate with me thru the whole process...I considered this a red flag and will be going to Sherwood Park Toyota when I purchase a new vehicle that's over $30,000.