If given a choice would have rated lower than 1......

If given a choice would have rated lower than 1.....worst customer service. I had enrolled my 4 year old son for summer gymnastic ...took few session and finally pulled him out bcoz it was just waste of time for my wife and son ...they would leave him all by himself and in 1 hour session he would only get 2-3 mins ....1 young tutor (possibly student) for 6-8 kids and somehow he was just biased and focused on 1 kid....when we complained they accepted the mistake and assured to improve, by the time only 5 classes were remaining. When asked for make up class they didn't even entertain how they can rectify the mistake. Worst treatment you can get, no response to concerns or escalations.

Finally I decided to cancel my membership and keep only for my wife...sent them scanned copy and they never responded and still charged me....just to be told they don't monitor their mailbox.

I don't know if all branches are the same but the one in Somerville is pathetic....stay away from this unprofessional bunch of people