So I brought my car in for a regular oil change an...

So I brought my car in for a regular oil change and an inspection for my drivers side headlight at 2pm on Thursday January 31st 2019. Justin white was my advisor and the man that checked my car gave me Justin s business card and told me that Justin would give me a call when my car is ready. As 2 hours passed I figured they re almost wrapped up with it so I didn t bother to check in with it. Well 20 more minutes passed and I figured to give Justin a call to check the status with my car. And it went to his voicemail so I called the store and asked the lady that picked my phone call up very nicely to see if I can check the status of my car. She told me that it s still in progress and she told me Justin would give me a call in 5 minutes so I waited 5 minutes nothing happened so it took another 30 minutes the time is now 5pm my car has been there for 3 hours and Justin has yet to reach out to me. So I called him a 2nd time and it went straight to voicemail. I then get a call from him 10 minutes later telling me that they HAVENT EVEN STARTED THE SERVICES FOR BOTH OIL CHANGE AND LIGHT ADJUSTMENT! Justin was very blunt and rude over the phone telling me that they were short staffed and there was nothing they could do about it and wanted to keep my car over night!!!!! He was very short with me! Why should I have to suffer for your guys lack of communication!!? Why even schedule me for that time knowing that it s not going to work out? I m extremely upset with all of this I explained to him that I have work in the morning and I had to cancel all of my plans with my family because this company failed to communicate with me. I waited 3.5 hours for someone to be extremely rude over the phone with me. This is not the kind of service that I wanted. I told Justin that there is no way this can happen so he offered to get the oil change done before they all leave. My day went down the drain and this will be the last time I get my vehicle serviced here again.