Anne Anne

Review of El Conquistador Hotel

This will be my 3rd time staying alone at a resort...

This will be my 3rd time staying alone at a resort and I will say this is probably the best looking one one BUT I must also share that I'm here on raining season and this hotel has zero indoor activities for adults or kids. I spoke with the tour person, Millie and that woman was not helpful at all. Pretty much if you are traveling alone or if you have another person good luck getting into any of the tours since this Millie person stated that you need to be a party of 4-8 people if not then go figure something else out for yourself because Millie didn't bother to do anything for me than to ask for my information to tell me she would call me with any information,well it's been 24hrs and nada. I do understand it's rainy season in P.R but come on the resorts in Costa Rica and Honduras helped me get some sort of tour regardless of the weather or the head count of my party?! Customer service is not the best in this hotel either, I also called the front desk left a message -nada, called for room service 3 times and the same, nada. I don't get this place! Ooh, maybe i should stand in line and wait until someone in the front desk wants to help or just keep calling and leave voice messages until I check out, stupid me. Que desgracia De servicio!