Paul Nedlose Jr.

Review of Jim Norton Toyota

I just bought a 2019 tundra limited ordered the wa...

I just bought a 2019 tundra limited ordered the way I wished. My salesman was Jack Lawell. Jack took care of the deal with patience and professionalism and after a rough start got the price where it needed to be. Minor issue with the vehicle and Jack took care of the issue post haste. The sales manager Gibson Freter worked well with Jack and after some hang up got the deal done. Deal took longer than it should have but it got done. Roger Hensley took care of the finance work quickly and accurately with very good customer satisfaction. (Full disclosure Roger was my loan officer on several deals in the past). Haven't used the service dept yet and will update review when I do. I walked away from a deal last year and swore to never come back but Jack, Gibson, and Roger changed my view. Unfortunately I only got to see my new truck clean for an hour or so before the rain came

Edit: Came to get the 25000 mile service ( tire rotation). Asked to check the balance and was told that was an extra charge. This may be the last service I have here. Local shops check balance with rotation.