Service tragedy. The information on the site showe...

Service tragedy. The information on the site showed that the jacket I was looking for is in stock, but it was written that it is best to contact the store to confirm availability. So I called to make sure the jacket was there. There were 3 items in stock. I came specially 40km, searched the whole store and there were no jackets. I asked the lady from the shop staff for help in finding a jacket, for which she said that "hangers with jackets are here and at the checkout. You must look" ... I was looking again, maybe I missed something. I came a second time asking for help. The saleswoman walked around the store looking for a jacket and then found that there was no jacket. That data on the system may be out of date. I understand one jacket, but 3 ?! I thought I would go out and stand next to ...