Been trying to get a modification for over a year....

Been trying to get a modification for over a year. It was supposed to take 30 days and I get a notice saying it will take longer. Eight months later they finally gave me an answer, no. I file again because I got a promotion at work. Three months later I finally get an answer, no. Trying the appeal process now. Meanwhile, I have been receiving a bill every month and the late fees keep piling up after I was told specially not to make another payment until the modification has gone through. I owe more now than I initially paid for the house. Useless company who can t file paperwork correctly. If your mortgage company sells your mortgage to them get it refinanced with someone else quick.