The worst service center that I have ever encounte...

The worst service center that I have ever encountered. Dropped off my vacuum covered under warranty 5 weeks ago and still waiting for my repaired vacuum; although they filed the claim for the warranty almost 2 weeks ago. Different story every time we call. In this day and age does it take 5 weeks for an ordered part to come in? I don't think so. Been paid for the repair by Dyson so they will let it sit until they feel like getting around to it. If I could rate negative stars, I would.