William cline

Review of Orchard Park Veterinary Medica...

I am not one to write reviews, but when it comes t...

I am not one to write reviews, but when it comes to the health of our furry creatures I find it absolutely necessary to urge you to stay far away. My dog was given inadequate, sketchy and very expensive care that did nothing to resolve the issue. After noting a limp we took my dog here - they took one xray, sent us home with pain meds, and said it was too small a fracture to diagnose so just let it heal and get better. At this point my dog limped only once in awhile. It didn't get better - we sought new care and was told the xrays were not thorough enough (only took from one angle and didn't capture the healthy joint alongside the swollen) and it should have been splinted to ensure proper healing. The paw kept getting worse so more xrays were done by another vet and our dog is finally getting the care she deserves. When I called this establishment to ask for a refund (because the infection is thought to be a direct effect of their lack of care) they sent me a ridiculously long, insensitive denial. We are pursuing further action and praying this doesn't lead to amputation on the part of veterinary neglect. Please, seek treatment elsewhere. The minute you walk into their Ritz like establishment you'll quickly see it's about providing sketchy treatment at the highest price and disavowing accountability later through stating they gave suggestions that they did NOT give. Oh, and when I told my vet about my experience they knew right away that it was OP (despite the numerous emergency vets in the area) even though I did not tell them which vet. Please, stay away. They prey on nervous pet owners and exploit them.