Gabrielle Fricke

Review of Braley & Wellington Insurance ...

I switched to B and W when I moved from NJ to MA b...

I switched to B and W when I moved from NJ to MA because it was the easiest to go through Progressive and use the local agent. I bought a new car and expected my insurance to increase, but not by $2,000 a year. I didn't even get a call from my agent Carmine when this happened. When I called them to find out why it was such a large increase, I told her I would look for a new agency. Instead of explaining anything to me, Carmine said "thank you" and hung up on me! I have never had such terrible customer service. You don't treat people like that, so Braley and Wellington have lost my business. Needless to say I found the same policy for MUCH cheaper.