Tanweer Ali

Review of Just Water New Zealand

"The call out staff are so friendly and helpful, p...

"The call out staff are so friendly and helpful, prompt with their cooler servicing but my God don't bother calling the customer servicing team they are just lame and painfully slow. Long hold time and when you finally get through your call gets passed around. Just today I called to follow-up on a two weeks old request the operator said" We are experience higher then usually call volume...you are caller number 1"...really....finally I get to speak to a voice mail! No wonder they quickly bind you in a contract the first chance they get. I will update this review ones I get my services sorted." This was 2 years ago.
As of now their service has vastly improved thus 5 star. Water delivery is on time. Complained about the dispenser leaking and it ws attended the next. Customer service is now well informed about their runs, other services offered and pending customer requests.