Gigio Ninan

Review of Justworks

Justworks has overall been a seamless product. The...

Justworks has overall been a seamless product. The PEO model has worked well. However, the pricing is higher than a traditional payroll company and not sure the value is there, except for the product portal. They got rid of the the dedicated support person for each team, which I think has decreased my view of Justworks. Justworks would have received a 5, if they kept the dedicated person. The support staff isn't always helpful in resolving issues. For example, they work with Slavic 401K to provide 401K services but wasn't fully aware on how payments are made, and push many questions off to Slavic. On the other hand, Slavic pushed the questions back to Justworks. It was somewhat of a roundabout. Other than this, the technology is seamless and easy to use.

Gigio K. Ninan
Managing Partner
Shankar Ninan & Co. LLP
Employment and Business Counseling