Monica Heller

Review of MediateHouston.com

This store has a great staff with fantastic custom...

This store has a great staff with fantastic customer service. In particular, Joseph Herron
who helped me locate a package I had sent out to California. It was a 5000 dollar laser handpiece needing to get to a specialized center to repair it. I was in the middle of a rehearsal dinner and worried beyond belief that this expensive part would be lost. Joseph not only located my package but placed phone calls to California in order to have it tracked and delivered ahead of schedule. He followed up on every phone call he promised and kept me in the loop. My handpiece arrived and I was able to enjoy the dinner. This exceptional employee deserves recognition as I generally don't find that kind of follow up in businesses.