Vicky Wei

Review of The Landings at Chandler Cross...

My emotional support Golden Retriever and I have l...

My emotional support Golden Retriever and I have lived in this community for almost 3 years. We used to enjoy this pet-friendly environment, but everything has changed since the new management took over.

I was told suddenly that I had to pay $250 lease violation fine because they claimed that my assistance dog was an unapproved pet. They asked to evict my golden just because my dog was excited when greeting and seeking attention with their employee, and they even claimed my dog was aggressive.

I ve submitted all my dog documents to the last management, but no one told me about the new pet verification system after the new management took over for more than HALF A YEAR! So I assumed they got my paperwork during handover.

My pet verification was approved on March 3rd, but they still haven t removed the charges on my account. I m super disappointed with their work efficiency!

Also, I ve been active in facilitating a meeting with their assistant manager to solve my problem several times, but it seems like the manager is too busy every day to meet me.

BTW, they have many unnecessary inspections, even enter the apartment without notifying residents. One of my super important interviews was interrupted because they refused to come later. They re always looking for chances to charge you!

I m not surprised at all about these reviews after the management changed, because they re terrible!