Im going start by saying based on our experience y...

Im going start by saying based on our experience yesterday if there was '0' star rating I would have selected that.
My wife scheduled a 10am - 2pm service call for our wash machine repair, which Sears charges a $99 service / diagnostic test. It was 2:30pm & no one had showed up or called. My wife called to check on the status of our appointment & they promised someone would be there. It's now 4:30 & no one has showed up or called. My wife calls again & they advise her someone will be there & call before they arrive. As of 9pm nobody from Sears showed or called.
I called customer service this morning & spoke to a supervisor which was hard to understand since it seems like all Sears customer service calls are routed to the Philippines or India.
Of course she apologized for the inconvenience & said she would reschedule for today. I told her based off the experience yesterday & holding my wife hostage to our home for most of the day waiting, the $99 service/ diagnostic fee should be waived or discounted. The supervisor replied, "oh I cant do that, our expectation is you pay the technician the $99. I told her my expectation was someone should have showed or at least called yesterday, Then she either lied or the technician falsified his daily call report, she claims the technician wrote, "attempted to contact customer but nobody answered" I told her that's not true & in fact my wife received a customer review from Sears via email for their service call yesterday. She was adamant that my wife didnt answer the phone so I said not only is your customer service horrible you also call the customers a liar. I advised her, I know you don't care, your taking calls from American customers in some other country & could care less about customer service here. I informed her I would call headquarters & talk about my experience, never purchase or request service from Sears again & make sure to share my experience online which I'm sure you don't care about either since your at some call center in another country & dont have to answer to any Sears management from the states regarding Sears customer service.
It's a shame Sears has turned into this type of company. It's no wonder their closing stores & their sales are down. I imagine Sears will be one of the next big American stores that's been around for decades to close their doors just as Toys R Us just did. I remember going with my grandfather & parents to shop at Sears, them using service & even auto maintenance.
Sears, you have lost another customer that's been purchasing products & services for decades. You will also lose future business as I will tell friends, family & co workers of my experience.