We got off to a rocky start since the sliding door...

We got off to a rocky start since the sliding door we ordered from Window Works was shorter than the old door. Rather than build at the top of the door to maintain the level at the floor, the initial installers built the door up at the bottom. This was not acceptable since everyone using the door tripped on the high threshold. Since this happened in the Fall and we had an exceptionally cold winter, we didn't want to leave the house open to the elements.

I talked to Michelle at Window Works who was always courteous and helpful. Some inspectors from Window Works came out here who agreed the door had not been installed correctly. When the weather got warmer this Spring, the door was installed properly, and the installers went out of their way to make sure we were happy with the install.

After I cleaned the glass on the door, I noticed marks on the glass that looked like they were between the double panes of glass on the door. Again, I called to talk to Michelle to describe the problem. She told me everything was guaranteed and should be perfect. She had an inspector come here who determined the glass was defective. An appointment was made to replace the glass in the door.

I'm sure we had more problems than most in this installation, but Michelle and Window Works supported us all the way. We are now so happy with our new door and so glad that we chose Window Works to do the project. This is one company that stands behind their products and work 100%.