Been using Ebay for many years... initially as a b...

Been using Ebay for many years... initially as a buyer, then as an individual seller and ultimately as a business seller. The 1-star reviews from sellers are correct. Seller support is dismal. Customer service is off-shore and have virtually no understanding of how Ebay works or how to fix anything... including the product catalog, the difference between "products" and "listings", the difference between product reviews and seller feedback, etc. Each time I call, it's like educating a 10-year old on the eBay basics. And they rarely can understand any remotely technical problem. I had hoped eBay would be better than Amazon for our business, but they are both equally and miserably poor for sellers. I guess we have little choice but to focus on directing all sales back through our website.