Alan M

Review of Green Building Store Limited

We have just finished a major house refurbishment....

We have just finished a major house refurbishment. During the whole of it Green Building Store was the best company we dealt with, and indeed probably the best company we have ever dealt with in our life. On the plus side: 1) GREAT products - beautiful triple glazed wooden windows and doors with top of the range thermal properties 2) Highly competitive - the price was less than any comparable product in any material, and in some cases up to 50% less 3) Fitting service was great - we went with their fitters and we would highly recommend this. They turned up on time with everything; fitted the windows expertly; were very knowledgeable and friendly and nothing was too much trouble 4) Customer service second to none - when we were designing the windows we changed our minds several times about window openings, sizes, colours etc etc. None of that was any trouble. The surveyor came out twice (no charge) to make sure everything was how we wanted it. We went to see the firm and the windows twice. We had endless quotes, again no trouble or charge. The fitting went smoothly (see above) and they have had excellent after sales service - One of the doors was sticking; no problem someone was sent out to adjust it. We were then told that this policy lasted for 10 YEARS - anything wrong - call them out. One of the doors got the paint scratched (not their fault - removers). Could they source some paint of the right shade? - no problem. 5) Everyone but everyone at the firm is incredibly helpful and friendly. OK Downsides - errr that would be nothing! I would recommend this firm without hesitation. You might think we are connected with the firm to give so good a review. We are not - this genuinely was our experience.