5 nights at a resort rated 4 1/2 stars should have...

5 nights at a resort rated 4 1/2 stars should have been a good holiday for me, my wife and our three children...right? WRONG!

1/ A distinct lack of activities for families. Next to no interaction with kids. They have a kids club office in the lobby but it didn't extend to the pool area.

2/ We were told that there was some "minor construction" occurring... again a blatant lie!
A whole block with more than 100 rooms was closed down, draped in dirty tarps and concerns kangos and grinders rattling and grinding all bloody day!

3/ Unfriendly and unhelpful staff, particularly in the lobby and the dining room. Breakfast until 10:30 but get the before 10am because the kitchen staff start clearing away the food and utensils. It's like they are rolling their eyes at you if you are still there at 10:15 and they clean up around you while you are eating!

4/ Laundry! Don't get me started on that...$111 for a bag of clothes to be washed...no, that's not a typo, $111. You would think that guests get looked after? Only 4 bucks 100 metres down the street.

5/ Considering 99% of the guests we met and spoke with spoke English the staff had little to no understanding of the English language. It was like looking into a sheeps eyes!!! Staff pulled the 'no spaekata englissss' line during every conversation!

We were disgusted with this 'resort' and will never return!!!

Gracelands could learn a lot from their Indonesian counterparts. We used to think that Thailand was way better than Indonesia but we were very sadly mistaken!

We have stayed at the Bali Dynasty in Kuta a number of times and it is far superior to Gracelands in every way.

Do yourself a favour, if you go to Thailand don't stay at Gracelands!