I wish I could give the St Regis 0 STARS!!!!

I wish I could give the St Regis 0 STARS!!!!

I stayed at the St Regis during my birthday weekend and it was a great stay until we checked out. Two designer shopping bags were left after the bells man came and assisted with carrying our items to the car. After I reached home and started unpacking the next morning I realized I was missing the two bags I called immediately and was informed that the bags were retrieved from the room. When I came back to St Regis to get my my bags the security officer brought them to me while I waited in the car. Prior to him leaving I checked my bags and one of my designer handbags with the dusk bag was missing from its designated box. I packed all my belongings and placed them in their respective boxes and bags. So of course I was floored when my designer bag was not in its box with the dusk bag which I never removed from the box in the first place. I made a report and after was informed by security that an investigation would be done. The following day I contacted security again and was informed that the bag was still not found. I again spoke to security the following day informed him that I would be filing a police report, which I did. I finally spoke to someone from the claim department and was told that there was nothing they can do. I am extremely dissatisfied with St Regis and I hope no other guest go through this turmoil.