It was not a good experience and I would question ...

It was not a good experience and I would question any ratings that are at or above 3 stars.

I booked a recent weekend (late June 2015) as a "staycation" since I'd only been to the Boulders twice - for meetings. Understanding that there were renovations occurring (and the fact that I had been in the hotel industry and endured that firsthand) I knew that some things would be out of sorts. I had no problem with it.

However, upon checking in (Friday at 3:30 pm) I was told our room was not ready. The Concierge said she would call my cell when it was. We decided to go into the restaurant for a drink/food. There was no AC (on a 110 degree day and we were not informed that it had been that way all day). The staff was audibly complaining about what was going on. Food took 30 minutes (just for one quesadilla). At 4:45, still no call regarding our room. I finally approached the front desk and miraculously they said it was ready.

Next day, on three occasions we were walking in the heat to or from our room. Bellmen with empty carts came by and did not offer a ride. Went to the spa (which is about 2/3 of a mile from our room) for a pre-arranged spa day. We requested a shuttle for our return and waited inside the spa at the door (in the AC). After about 10 minutes the shuttle arrived, quickly opened the door and let a person on who was standing outside - and the driver took off while we were walking toward it - in plain view. Even the young lady behind the desk seemed embarrassed when I mentioned it. Another was called, but prior to its arrival, a bell cart came by and dropped someone off. We flagged him down for a ride but managed to get an attitude as if it was an imposition.

All of this was discussed in private with the MOD, so as not to cause any issues with any other guests. As an ex-hotelier I have a soft spot for others in the industry, especially when a property is going through a renovation. It's tough. I get it. I did not want or expect anything in return for notifying management, just to point out these issues so that the resort would not lose future business. The MOD agreed fully that this was unacceptable, was grateful for the feedback and offered to have my wife and I "come back" after renovations. She said that the GM's assistant would call me on Monday to discuss.

I never received a call and it has been well over a week since our stay, so apparently, it is beneath senior staff to respond to even a constructive criticism.

A simple response based what the MOD said would have changed this rating. Again, I was never looking for anything other than the acknowledgement that the issues were heard. There are far better experiences have been had at other properties in the Scottsdale/Phoenix area - where the staff shows that they are appreciative of your business.