The main entrance was very nice and we received a ...

The main entrance was very nice and we received a friendly greeting at the guard house. The short drive to the lobby was pretty cool and had nice desert scenery. We checked in via the Hilton app earlier in the day as we read other reviews that mentioned it was best to secure a casita that was a standalone unit, as some units have a bottom and upper floor and you can hear the people above you. The check in process was ok. The person was very nice although when we asked if any upgrades were available, they made a big deal about us already choosing a room through the app and seemed confused as to why we were asking for an upgrade. Well, there were upgrades available but the person didn t understand how exactly to properly communicate how in fact they were upgrades? After 10 minutes of going back and forth trying to understand what designated an actual upgrade, we just kept the room we originally chose through the app. Luckily we overhead the other staff member telling guests what the next steps were after checking in as our person just said enjoy your stay and had us on our way. After checking in, the gentlemen up front will lead you in a golf cart to the parking lot where they help you unload your car and then drive you to your room via the golf cart. A really cool setup, just wish more of an explanation was given otherwise we would have been wondering how on earth we got to our room with all our bags since we can t drive right up to your room with your own car. Brad was our person who helped us with our bags and he was awesome. We had a great conversation from our car to the room and he helped us bring everything in the room and showed us around. We stayed in room 207 and the unit was very nice. It was spacious, the bathroom was huge with two sinks, and the sitting area itself had plenty of room for us to spread out. The bed was also very comfortable and the shower had great water pressure. The floors were all stone so you might want to utilize the slippers in the closet if you re coming in the winter months. The view was ok outside on our patio, it just overlooked the pathway and a few other units. It always seemed to be very busy with golf carts coming and going so maybe that s just because our unit was somewhat close to the entrance of the North casitas.

Overall our stay was very good although the reason for giving our experience 3 stars is due to the pool and also the fact that there were a ton of pathway lights that weren t working. Some of the pathways were pitch black at night as two or three lights that were supposed to light up the pathway were broken/no bulbs/just needed a bulb replacement? Regardless, there were too many pathway lights that weren t working throughout the entire resort and for the price to stay here, I was shocked that isn t something they haven t addressed ASAP. There are only two pools for the entire resort, one by the lobby and one by the golf clubhouse. I was utterly shocked by the size of the main lobby pool, it was no bigger than some of the personal pools back home. And for this to be the main pool for hundreds of guests to share was just a complete shock. All of the other resorts in this area have multiple pool areas that are giant, so I m not sure how Boulders missed the mark on this, especially since pool season is arguably year round. Plus we came in October, so COVID is definitely still a thing, and there was no spacing of lounge chairs or other seating around the pool and every lunge/chair was full so it was a cluster when we tried going. They even had large signs attached to the gates when entering the pool area stating to social distance but clearly nobody did and no staff bothered to enforce their own guidelines. Maybe they should start having a capacity limit at the pool to adhere to social distancing guidelines?

If you re wanting a nice resort that s secluded and have no plans on using the pool, then this would be a perfect place to stay.