Venner Alston

Review of Bachman Furniture

I am a returning customer to this store. I furnish...

I am a returning customer to this store. I furnished multiple rooms in my home with purchases from this store. I recently ordered an item and changed my mind about the purchase since it would not fit in the space and didn t resolve my storage problem. I went back to the store within 7 days and was told I had to talk to the salesman. I called the salesman the next day and explained the problem. He explained their no refund policy but was willing to let me choose another item, which I did. When he gave me my total, I questioned the amount and reminded him of our previous conversation and his agreement that I could select another item. I was then told he had misunderstood. He said he would contact the owners for permission to make a one time exception. 4 week s has passed and in that time not one phone call has been returned although he committed to call me back multiple times. I have made multiple trips to the store only to be promised a return call, which never came. I went to the store yesterday and today only to be told he would call me, which he did not. I have never received such poor service. Don t shop here. The staff of this store only seems interested in making a sale but do not value their customers. Don t shop here.