I am truly disappointed with my experience here. ...

I am truly disappointed with my experience here. I thought that with the big sports affiliations attached to Midwest Ortho at Rush, that I would receive excellent treatment. Unfortunately that has not been the case. The only positive experience I had was with Geneva in the imaging department. She went above and beyond to get my referrals approved and kept me apprised every step of the way. My other experiences have made my decision to take my medical records and find care elsewhere.

*Getting transferred to the wrong department because the person didn't take the time to hear what my needs were

*Having extremely long wait times for my appointments, time and time again, and no staff ever provided an update as to the delay. I was always told "you'll be called (or seen) in a couple minutes, but 30 minuets would go by and nothing...

*Having to call numerous times because my messages were not returned. (By the doctor, the imaging scheduling staff, etc)

*Having no way to send my physician a message via the patient portal

*Having to fill out digital forms time and time again. The medication history doesn't carry over, the procedure history doesn't carry over, some questions didn't apply but you were forced to answer in order to complete the form.

*Being told by the physician to call for my imaging results so I wouldn't have to come in, but not getting a call back. Why did I have to be the one to call in the first place?

*Being given a plan for my treatment after my brace didn't work, but then getting called after my CT and told to get a brace, which I had already done for a month and it was not effective. It was like no one knew what was going on or like there was no adequate documentation from my visit.

I know that things happen and no one is perfect, but when numerous things like this happen, it makes you feel like you are not important as a patient.

It's been over a month since my MRI, and months since my initial visit and CT, and I still have no answers about my thumb injury or MRI results. I've only seen the physician twice because I was told to call for results or he was so far behind, I left.