Erhan Arat

Review of Pleasanton Hilton at the Club

WORST hotel experience of my entire life. First of...

WORST hotel experience of my entire life. First off, they deleted someone else's reservation and put mine over theirs sending me a statement and receipt for nights I did not stay there. Upon check-in, I was checked in to that other person's room! I went to the room and their stuff was all over the room! Luckily they were not in there at the time. I was moved to another room, but later that night, my Hilton account was compromised and points were stolen for more reservations I did not make! After a great deal of time on the phone with support and thinking that the issue was resolved, it happened a 2nd time the next day! Something shady is definitely going on with this hotel and management there was no help at all. I may never stay at another Hilton again after this. One of the weirdest things that's ever happened to me...