Awful experience. Stairwells being cordoned off, p...

Awful experience. Stairwells being cordoned off, parking spots that seem to invite collisions, and the worst part: not only would the automated system not recognize our validated parking ticket, I hit the assistance button to get help, explained things, and they just hung up on me. No one anywhere nearby to help. So I tried again, got a person again, same thing. Then they stopped answering. I needed to exit quickly, so I eventually just paid the full, exorbitant rate to get out, but that was the worst combination of technology fail and customer service fail I've experienced recently. Or it is an organized scam to avoid giving people the discount, I can't tell. Either way, I won't be using them again. As if they care.