David Ulbricht

Review of Al Spitzer Ford

Nick in Service is a rock star. Ford designed the...

Nick in Service is a rock star. Ford designed the 2012 Focus with a transmission that is unique and somewhat quirky. During previous visits I was not entirely pleased with how this concern was addressed, but Nick went above and beyond on my most recent visit. When I came in due to a transmission trouble light recently he had the problem diagnosed, paperwork complete, and a rental headed my way within 20 minutes. He completely owned the problem and made it clear that he wanted to make this problem better for me as quickly as he could. Thank You!!