My Bui

Review of Westminster Toyota

Make sure you do not get helped by Sales Rep LEO.

Make sure you do not get helped by Sales Rep LEO.

I got to this dealership this morning and was greated by a Sales Rep named Leo. I told him i was looking for Manny (a different sales rep). But then he started to ask me questions like what are you looking for. I was assumming he was the only person available to help me at that time so I took his help.

I told him I saw a few Toyota Corollas that I saw on line that I wanted to look at today. I also mentioned that I wanted to check out some RAV4s. Then he spoke to me in a very condescending tone and was like there's quite a price difference on the two. Can you afford it?! What is your budget!!!?

(I'm alot older than I actually look)

I told him " I'm a young working professional. You don't think I can afford a $20000 used RAV4?" I was so repulsed by his sales manner and attitude. He was so condescending and rude.

Then we went to look at the car and I told him I wanted to drive it. Because the engine looked clean.. so the last thing would to be to test drive it. Leo (sales rep) laughed at me. It was the type of laugh that is rude and degrading. Then he said "Look carefully, if you like, then you can drive. " OBVIOUSLY I LIKE IT OR I WOULDN'T WANT TO TEST DRIVE IT. His attitude was so rude and he made it seem like i was wasting his time. He never even explained anything about the car to me!!!

Anyways, he grabbed my drivers license and went into the building.

But then i thought I wouldn't be able to stand his rudeness for a full test drive. So I went in and told the reception girl to page him & tell him that i didnt want to test drive it anymore. Leo came down the stairs and I told him I'll come back another day and left.

All I wanted was to buy a car, I didn't have to go through that. That sales rep Leo was soo horrible!! He was rude, condescending and degrading. What a horrible way to make your customers feel first thing in the morning.

I went to a few other dealerships after and their service was amazing and they went above and beyond what they could to give me what I wanted in my car. :)