First day at the newly rebranded Hurricane Harbor ...

First day at the newly rebranded Hurricane Harbor and looks like they have major management issues already. For one, it took 30 minutes to get into the parking lot. Why? Why do they not have one lane processing parking for season pass, another for cash/credit? The comes the inefficient security personnel which I walked by as there was no order. Went to replace my season pass and they tell me its $12 or download the app. While I'm doing this, there isn't anyone even at the door to check...ok. I just walked in and no one even checks.

Employees don t know policies.CRAZY as their corporate site says your first replacement pass is free. Can we get someone that knows their corporate policies for the company they work for as the minimum requirement? Can you understand how frustrating this can be for a customer at the very least? After waiting in line twice at customer service and wasting about another hour I have to inform their supervisor -Diana Vasquez and some others up at guest services of their own posted Corporate policies on their own Six Flags site. Why is this so difficult? Where is the customer service? Let I add that the guest services office is an inferno with no air conditioning bringing a new meaning to hell. Park needs beyond much more high level management to handle before they fail after my first day entrance experience. It was by far the POOREST EXPERIENCE I ve ever had with this park after the many changes in management in the last 15 years.

Then comes the restaurant areas- disorganized beyond words. How can they add so many more checkout points at the surf side cafe yet the line to get you food takes a good 30-45 minutes to traverse? How is this logistically possible? Not to mention there are very limited food options in the premium meal plan or any meal plan. Anywhere I went they were out of things that went with the actual meal or snack . Poor food planning and food management. It s worst than the Southwest Airlines cattle call experience at their gates and a bag of peanuts. The amount of inefficiencies found was unreal for this large of a brand.

Other then some color and decor changes plus one new ride-which I will add isn t even open on opening day the management skills set seems to be below it s predecessor. How a park can stay closed since September 2018 until May 4, 2019, they may need to look into some new contractors while Six Flags attempts to downplay the metal worker that fell to his death a few weeks prior. Again, chalk this up to bad management.

Please please upper management needs to review this horrid experience and make it better for the patrons.

Their Regional manager needs to get his or her butt over here and seriously review the overwhelming inefficiencies of this park.

After several weekends of coming here since it s rebranding, the experience seems to be getting worse each passing day.

Some even have posted up to two hours wait to get food. Today, it took 45 minutes to get into the parking lot and up to the gate entrance queue front. At 11, was advised food was not ready and told to come back 30 minutes after the posted service time. -Must be me, but thought this was what the signage was for. Maybe I seem to be missing something here...

The weekend before Memorial Day, I pulled into the parking lot just to be provided a sheet to go exit overflow and ask to park in a church lot three blocks away when there were plenty of open spots in the main lot?? Why even have people pull into the lot if this is the case? Complete lack of park management- did they not have any change management handle any of this? After waiting 30 minutes to get in the lot I had to turn around and leave.