Had called ARS first on Friday evening they said t...

Had called ARS first on Friday evening they said they would have someone out to my home between 8am-12pm Saturday. They called about 1:15 and said they could not come until Monday. I then called John Moore about 1:30pm and they got someone out between 4pm-8pm. Quan Nguyen came out about 5pm, but was unable to fix the ac because of a frozen line, he rescheduled for the next day which was Sunday. I received a call fro Jon Moore about 7:45am Sunday morning telling someone would be out to my home about 9am. I received a call from Pedro Castelo around 8:15am stating he was on his way to my home and arrived on time. Pedro was patient, informative, pleasant and professional. Pedro explained every process to be done and even though he was stuck working in a hot attic he was still very professional and pleasant. When he was done my home went from 83 degrees inside temp to cooling down in minutes.

Thank you Quan, Pedro and John Moore for excellent service and customer service. You have earned a customer for life.

Janice Hardy