I had an absolutely dismal experience with this co...

I had an absolutely dismal experience with this company already. I decided to write a complaint to their corporate office. Here s what I wrote

I purchased a new 3.5 ton 15.5 seer Trane A/C system and had it installed on 9/15/15. The unit has run well up until two nights ago when it stopped running completely. I promptly contacted your service department and scheduled a service call for the following day. I was given a window between noon and 5pm for the repair man show up but no one ever did. I was never contacted in any way to let me know what the situation was... they just never bothered to communicate at all. I called prior to 5pm to get an update and was told to call back if they didn t show up that you had an emergency service that would be dispatched until 7pm. So, we did call back No one answered, so we left a message. No one called back. I tried to call the salesman that sold me the unit and he was on vacation. The saddest part is I had to call another a/c company after hours and this man walked me through a troubleshooting exercise over the phone and helped me get my unit running again. I had to climb in my attic and fix an a/c unit that is less than a month old by relying on a service department from your competitor AMAZING!! It amazes me that you would let this happen. The bottom line is that I regret doing business with Service America. All of the reviews online tell the real story. Even after I read them initially, I thought the amount of contracts you service could only skew the actual number of complaints. Well, I was wrong. I received the worst service possible. I would be surprised if anyone there cares enough to reply to this complaint.

So here it is a month later and no one responded, as expected. No one cares, as expected.