Maty Sauter

Review of American Chimney and Masonry

American Chimney rebuilt my entire chimney last su...

American Chimney rebuilt my entire chimney last summer. It was a busy summer for me and for their staff, and due to this, the scope of work was a bit confused, and the actual workmanship itself was very poor (done by a newbie with the company). But, this review is about the quality of service the company provided after these mishaps.

I'm a single mom on a budget and could only spend my money once. I was SO upset with the work done. However, Jamison and the owner came out to look at the job. They were AMAZING. They 100% agreed that the shape of the chimney as it had been reconstructed was completely not right - it did not match the original profile of the trapezoidal chimney and the brick color on the crown (the part of above the roof?) did not match the body of the rest of the chimney.

They agreed to redo the entirety of the job, including some poor work that their original mason had done grouting the seam between the chimney and the house. The re-reconstruction was done all on their own dime, within a week. The new mason who came out - an old hand from their business - did an EXCEPTIONAL job. The chimney is absolutely lovely.

In addition, they agreed to tuck point the chimney for about 33% of the actual cost of that job (essentially, what I could afford within the rest of my budget), because of miscommunication in the scope (I had thought the tuck pointing was in the rebuild scope, when in reality I'd signed a scope of work that agreed to something else entirely - a rebuild that only pertained to the crown and the interior of the chimney, fixing some original construction issues from the 1920s). The tuckpointing, too, was marvelous. My chimney looks so beautiful now.

In short, I cannot say enough about the integrity and compassion of this company. They 100% owned their mistakes and the confusion in the scoping and solved the problem so well. I would rehire them any day, on any job. Thank you, American Chimney!!