I have GAP coverage through GSFS. I've been submi...

I have GAP coverage through GSFS. I've been submitting the required documents to get my loan paid off after another driver totaled my car. They claim some documents are "incomplete" when they match their examples exactly, and they never respond to requests submitted through their "contact us" page. Calling in is also nearly impossible, and they won't acknowledge receipt of faxes from the lienholder, even a week after the fax was sent. I do not recommend them to anyone.

UPDATE: Six days after I sent another copy of the faxed document, I received an email saying all my documents were approved and another saying "PROCESSING CLAIM". Their site says all documents are in and they'll contact me within two business days. It's been more than that already. I've verified my contact information multiple times, so there's no problem on my side. Meanwhile, I'm making a second loan payment on a car I don't have.