I paid for a tour. Attempted to download my photos...

I paid for a tour. Attempted to download my photos. I apparently clicked the wrong link trying to get my photos. After a lot of searching, there is a help page that says to call support. I tried calling support, closed until Tuesday (today is Sunday). I tried clicking the contact page, dead page. I wasted $149. I NEED MY PHOTOS!!!!! Now I will have to hire someone else and pay a premium top get them quickly. What a waste of money!!!!! DO NOT USE VIRTUANCE, THEY OFFER NO SUPPORT.