Filing a claim with Hagerty Insurance has been the...

Filing a claim with Hagerty Insurance has been the most difficult and insufferable process I've ever had when filing a claim. There is never an adjuster available to speak with (or any other upper level management for that matter) and when you do finally get somebody on the phone, they are of no help. Claim Adjuster Hailey McGuire makes no effort to expedite the process, even after making promises to do so. It has been over three weeks since I filed my claim and I am still fighting tooth and nail to get things done. I paid the premium to overnight my title to ensure that my total loss would get processed and my rental extended before they all disappear for the weekend - and even though they promised to process it that Friday upon receipt, they pushed me off until next week. I asked Hailey since she made the promise to process it upon receipt, if she could at the very least extend my rental since the negligence was entirely on Hagerty, but she outright refused. My tracking information shows that my title was received and signed for at 10:20am that Friday morning, but no one felt the need to take care of it. Now I will have to return my rental this weekend while they are knowingly in possession of my original free and clear title - or pay the cost to have it longer according to Hailey. Hagerty has no integrity and abysmal customer service.