Wayne Cadman

Review of Kenny Ross Ford South

Recently I purchased a 2015 certified ford edge fr...

Recently I purchased a 2015 certified ford edge from Kenny Ross.The transmission did not seem to shift properly so I called this fact to the attention of the service manager. He promptly scheduled an appointment to investigate the problem. The service manager agreed that something was not right and arranged a service visit to determine what was wrong and fix it. He expected to resolve the problem in a week and arranged a rental car for my use, free of charge. (the rental was a 2016 escape) During the process of repairing the transmission, parts delivery was an issue along with recurring unsuccessful efforts to repair the unit. Finally after trying to achieve a satisfactory resolution Kenny Ross and Ford Installed a brand new transmission in my car. It now runs great. I want to commend Dave Milligan the service manager and Paula Mooney the service consultant for all their hard work in solving my problem. They kept me in the loop with a lot of phone calls. I would also like to commend my salesman, Jacob Marvin who also helped answering questions and explaining how various systems that this car is equipped with, function. Thanks again to all for a great job well done.