Made an order on Sephora.it I realized that I had ...

Made an order on Sephora.it I realized that I had not entered a discount coupon code, there was no possibility to cancel the order from the site I sent an email to customer service, after which the package was sent regularly, courier arrives at home and can not find me because the link to track the package provided by the site has not worked since the beginning and obviously I said that he refused the package. Afterwards I tried to call Sephora customer service twice for a fee but they are always busy and I left my number to recontract, they did not call me back. After that, I wrote a couple of emails. By now a month has passed I managed to speak to an operator and he told me that the refund should be credited within 5, 6 working days. There is a lot to improve.