I was told my front tires needed replacing. I ask...

I was told my front tires needed replacing. I asked that they be kept for me to look at when I picked up my truck. They were not. I asked that I be told how they were bad the service advisor I worked with was not there to tell me. I got the alignment report and the specified requirements were within spec before the alignment only a few that were not specified were changed. I can see no reason from that report why the tires were so badly worn as to require replacement.

Everybody was nice and personable, but the fact that the service advisor nor the "defective" parts were not there (especially, when the service advisor sent the shuttle to pick me up) makes me very leery and wonder if I was ripped off.

3 hours after posting the above,
I got a call back from the service department. They had made the effort to find the tires and research what happened and gave me good answers. I won't go into those details but in fact is the tires did need to be replaced. Plus they are giving me a future oil change to make up for the hassle. In retrospect the only complaint is the communication could have been better; based on what they told me it will be the next time so hopefully instead of adjusting my 1 star to 4 stars, they'll get a 5 star out of the gate.