After waiting 3 hours for a cab, I received a mess...

After waiting 3 hours for a cab, I received a message saying they couldn't contact me to confirm. I called them immediately back n somehow in the 2 minutes from them confirming to me calling them back, they now have no cabs available. I wait an HOUR n rebook after I WALKED A MILE DOWN 43RD AVE!! I book it n while waiting for ETA, the system tells me it was cancelled by dispatch. I try rebooking n now received a message saying I'm blocked from their system n to call a manager during business hours. THE ABSOLUTE WORST EXPERIENCE TRYING TO GET A CAB HOME!!! I started trying at 11:50 p.m. to get a cab n it's now a quarter to 4 a.m. n I'm still waiting on the street for a cab. NEVER DO BUSINESS WITH THIS SHADY "FAMILY" OWNED COMPANY UNLESS YOU WANT TO BE LEFT WALKING HOME!! Terrible company!! Cars old n squeaking, smelling of stale cigars (that was yesterday's ride that took an hour n ten minutes to get). Better off riding the bus.