Glenise Treggs

Review of Vandergriff Hyundai

On Saturday August 1,2015, I took vehicle to Vande...

On Saturday August 1,2015, I took vehicle to Vandergriff Hyundai at 1120 W Interstate 20, Arlington, TX 76017. The reason for my visit is because I was unable to get my car out of park on 2 separate occasions that morning. The gear was stuck and I consulted the manual too see what I should do and it said to remove the cover fro a shift lock release button which I struggled to do for some time and was not able to in order to press the button and release the lock. The manual said that after doing so, to immediately take the vehicle to the Hyundai dealer to be inspected.
When I arrived in the Service Department an advisor came out and I told him what was going on and he said that they were just too busy to look at my car and that they'd be closing at 5 o'clock. He then proceeded to ask if I could leave the car there until Monday or Tuesday and my very next question for him was if he were going to put me in a loner car. He said no, and I told him that I could go the next 2-3 days without a car and he told me to bring it back on Monday.
Today is Monday August 3,2015 and I just left Vandergriff Hyundai and I pulled into the service department and waited for someone to come out and assist me and no one came. So I got out and walked inside. I walked to the main counter and told the lady I wanted to have my vehicle looked at and that I was back from when I came in on Saturday. She called over the load speaker for an advisor to come to the front desk. A lady came over and asked how she could help and I told her and she said, "I'm sorry, we are too busy to take your car today, could you come back tomorrow?" I then asked, if I needed to make an appointment because this was my second time coming back.
I do not know anyone's name who I had these interactions with because no one introduced themselves and provided their names or a business card or anything for me to connect with them again after they turned me away.
My concern is that the first advisor on Saturday or the lady today didn't offer to schedule an appointment and had no problem blowing me off.
This was my first impression of this dealership and I have to say that I wont go back.
At the dealer I've always gone to, a shuttle ride back home while I waited would have been offered, a loaner vehicle or an appointment set for a specific day or time for me to return for them to address my issues.
All I got from this place was a "Can you leave your car here until Monday or Tuesday and we are just too busy to look at your car. NO SOLUTION was given.
I am not impressed and I AM offended by the service they provided